Return, Exchange, and Cancellation Policy

1. Timeframe for Returns

• 30 - Day Return Window: Customers must contact us within 30 days of the package being delivered. If 30 days have elapsed since the purchase, we regret that we cannot offer a refund or exchange.

2. Return and Exchange Conditions

2.1 General Eligibility

• For a return to be eligible, the item must be unused, in the same condition as when received, and in its original packaging.

2.2 Exceptions to Returns

• Returns will not be accepted if the damage is caused by unauthorized maintenance, misusing, collision, negligence, or abuse.

2.3 Shipping Cost Responsibilities

2.3.1 Teslaoro - Covered Shipping Costs

• If the item arrives damaged, is not the same as what was purchased, or if we delivered to the wrong address, we will provide a return label and arrange for a refund or exchange at no cost to the customer.

2.3.2 Customer - Covered Shipping Costs

• If the customer simply does not like the product for personal reasons, the customer will be responsible for the return shipping costs.

3. Cancellation Policy

• Pre - Shipment Cancellation: If you need to cancel an order before the product is shipped, please notify us as soon as possible. 
• Post - Shipment Cancellation: Once the product has been shipped, our standard return policy will apply. 

4. Exchange Policy

• Exchange Method: The fastest way to get the desired item is to return the current item. Once the return is accepted, you can make a separate purchase for the new item. Alternatively, you can contact Teslaoro, and we will assist in sending a return label. Once the return is received and accepted, we will send the correct replacement.

5. How to Return an Item or Order

5.1 Contact Customer Service

• Start the return process by contacting our Customer Service team with the following information:
  • Order number
  • Proof of purchase
  • Product photos/videos and package box labels
  • Unauthorized returns without prior approval from Teslaoro will not be accepted, and no replacement or refund will be provided.

5.2 Prepare the Return Package

• Insert your receipt, along with the items, back into the original packaging.

5.3 Hand Over to Courier

• Turn the package over to the courier. After the courier has checked the return shipment, securely close the package.

6. Refund Policy

• Refund Method: Teslaoro will issue refunds to the customer's account using the original payment method. 
• Refund Processing Time: Once your package reaches us, please allow 1 - 2 business days for the return to be processed. If the damage issue is confirmed, the refund will be processed as soon as possible. If more than 3 business days have passed since we approved your return and you have not received the refund, please contact us.

7. Return Address

• To obtain the return address, please email our customer service team.