Shipping Policy
SHIPPING COSTS
We mainly provide delivery in the US and ONLY offer free shipping on all orders in US（Certain remote areas require special calculations）Please check the shipping cost on the checkout page before placing an order.
Why there is special calculations?
Due to the unique geographical location of some areas, which is far from the U.S. mainland, shipping costs are significantly higher compared to other states. Deliveries require either air or sea transport, which naturally increases logistics costs. In addition, associated taxes, fuel surcharges, and extended handling and delivery times are factors that we must consider. The additional shipping fee helps to cover these extra transportation costs, ensuring that your order can be delivered on time and safely.
We understand that additional shipping fees may cause inconvenience, and we have done our best to minimize these costs to provide you with the best possible value.Thank you once again for your understanding and support.
PROCESSING TIME:
TRANSPORTATION TIME:
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Standard Shipping
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3- 5 Business Days
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Free
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COOPERATIVE SHIPPING CARRIER:
CUSTOMS AND IMPORT TAXES
Please note that Trade agreements vary between countries. For this reason, duties and taxes applicable on the importation of any of Teslaoro products are the full responsibility of the customer as well as any brokerage fees.
HOW DO I CHECK THE STATUS OF MY ORDER?
An email notification from Teslaoro which will include a tracking number will send to the email address when you used place the order, you can use to check its status after your order has been shipped.
INCORRECT ADDRESS
Teslaoro is not responsible if the customer provides the wrong address. Please double check the address information before placing an order.
UNRECEIVED PACKAGES
If the package is not delivered within the specified time, please contact Teslaoro and we will help you check the order status. Teslaoro is not responsible for lost or stolen orders.
DAMAGED PRODUCTS
In the event that a customer receives a damaged product, our default procedure is to arrange for a replacement to be sent to the customer. If the customer does not require a replacement and prefers a refund instead, please let us know promptly by e-mail. We kindly request that you provide detailed information about the damage and include any supporting evidence, such as photographs. Our customer support team will review your request and assist you with the necessary refund process. Please note that the customer is responsible for returning the damaged product to us, and the refund will be processed upon receipt and inspection of the returned item. For more details, please refer to Teslaoro refund policy.
CONTACT INFORMATION
Please send email to us If you have any concerns.
Business name: Hangzhou Nanshan Network Technology Co., Ltd
Contact phone number: +86 17805505268
Contact email：info@teslaoro.com
Customer service chat hours: Mon-Sun | 9:00 am - 6:00 pm UTC+8
Address: Room 405, 3B, Building C, DXN AI Industrial Park, No.3 Weiye Road, Puyan Street